Q: HOW OFTEN TO YOU GO TO IKEA?
A: Every Week!
Q: WHAT IF MY PRODUCT IS NOT THERE?
A: If products are not in stock, we will provide you with an immediate refund or wait for the product to come back in stock or shop for an alternative product.
Q: HOW DO I PAY?
A: Direct deposit into our nominated bank account.
Q: WHAT DOES IT COST?
A: Pick up and delivery fees are calculated on a per item basis, depending on weight and size. Minimum fees start at $20, but may be more depending on your area.
Q: WHAT HAPPENS IF SOMETHING IS FAULTY OR I CHANGE MY MIND?
A: We will gladly exchange an item without charge if something is faulty. You can also change your mind and pick up the item and process it for exchange or refund. We can arrange any refunds or exchanges according to IKEA terms and conditions. Check their website for details.
Q: I SENT A QUOTE BUT HAVEN’T HEARD FROM YOU IN A COUPLE OF DAYS, DID YOU GET MY ORDER?
A: Possibly not! We generally process orders almost immediately, so if you don’t hear from us we may not have received your quote request. Or, if you sent it directly from the IKEA website, we will most likely have your order, but not the contact details to go with it. Simply call us on 0401 880 170 or email us and we will resolve the problem immediately!