FAQ’S

Frequently Asked Questions

WHEN DO YOU DELIVER?

Deliveries will be made every week! We will contact you 24hrs prior to delivery with a closer approximate time for delivery.

DO I HAVE TO BE AT HOME TO ACCEPT DELIVERY?

You do not have to be at home, but if you are not going to be at home it is vital that you tell us where we can leave your goods – somewhere safe and dry. We cannot – and do not – take responsibility for your goods after delivery.

DOES YOUR IKEA DELIVERY INCLUDE ASSEMBLY?

IKEA don’t include Assembly. At BSSR – Big SwedishStore Run, you can Order your product to be assembled after delivery – Contact Us.

WHAT IF THE PRODUCT I WANT IS 'OUT OF STOCK' WHEN YOU TRY TO BUY IT?

We will let you know as soon as possible. You can choose to keep your order, pending availability of the product, or cancel your order. If you choose to keep your order we will look for the out-of-stock product each week and forward you updates from IKEA about when you can expect it. If you choose to cancel your order you will get a full refund.

HOW DO I PAY YOU?

Pre-payment is required. We accept payment by direct deposit. We will email an invoice with the payment details.

WHAT DOES YOUR SHOPPING & DELIVERY SERVICE COST?

Shopping and delivery fees are calculated on a per order and depend on shopping time, weight, size, and your delivery address. Minimum fees for a single small flat pack to Byron Bay or Noosa start at $40. Generally, the more items you order, the less you pay per item. However, please bear in mind that shopping for a large list of small items, which may require us to search the market hall, can take a lot of time and affect our fee! We encourage you to share your order with friends and family to reduce costs, but we do not accept more than one address per order. We’ll let you know if IKEA’s flat-fee is cheaper than our quote. We quote separately for assembly work. 

DO YOUR SHOPPING & DELIVERY QUOTES INCLUDE ASSEMBLY?

We quote separately for assembly. If you’d like an Assembly Quote please let us know. If you choose to accept our Assembly Quote we’ll arrange a mutually convenient time and date to do the work. Normally, we cannot assemble the same day that we deliver, because we have multiple deliveries and do not have any spare time.

WHAT HAPPENS IF SOMETHING IS FAULTY?

If we have shopped on your behalf, we will gladly exchange an item without charge if something is faulty. We arrange refunds or exchanges according to IKEA’s generous terms and conditions. Check their website for details. 

WHAT HAPPENS IF I CHANGE MY MIND AFTER YOU HAVE BOUGHT THE PRODUCT?

If you change your mind about a non-faulty product and want a refund we will organise to pick up the item, take it to IKEA, and process the refund. If you want an exchange, we will pick up your unwanted product and return to IKEA and organise the delivery of your new product. We arrange refunds or exchanges according to IKEA’s generous terms and conditions. Check their website for details. Additional processing fees will apply.

I SENT A SHOPPING LIST, BUT HAVEN’T HEARD FROM YOU FOR A COUPLE OF DAYS. DID YOU GET MY ORDER?

We generally process orders immediately, so if you don’t hear from us within 24 hours, we may not have received your email. If you send your shopping list directly from the IKEA website we will have the email address you used – but we will not have your name, phone number or delivery address unless you added these details to the comments section of the email. If you have any questions call Sarah on 0401 880 170 or Luke 0410 407 247 and we will solve the problem!

CAN YOU SHOP, DELIVER AND ASSEMBLE THE SAME DAY?

Normally, we do not have time to do any assembly work on our delivery day. If you are interested in assembly we’ll provide you with a separate assembly quote, and if you choose to proceed we’ll find a mutually convenient time and date to do the work. 

TERMS & CONDITIONS

For more details on what we will and won’t do, please read our full Terms & Conditions.